Delivery & Returns Policy

Where Do We Deliver?

We offer delivery throughout Ireland, providing a reliable and cost-effective shipping service for all our print-on-demand products.

As all our products are made to order, each item is printed and prepared specifically for your order before being dispatched.

Our standard delivery service operates Monday to Friday, between 9:00am and 5:30pm. We do not offer standard deliveries on Saturdays, Sundays or Bank Holidays.

Our Delivery Providers

We work with a number of trusted courier and delivery service providers to ensure your order reaches you safely and efficiently.

The courier used will depend on the size, weight, quantity and destination of your order. Most deliveries are tracked, and some courier services may require a signature as proof of delivery.

Delivery Times & Processing

As we operate a print-on-demand service, products are printed and prepared once an order has been placed and payment has been received.

Please allow approximately 5–10 working days from the date of placing your order for your products to be printed, processed and delivered.

Delivery times may vary depending on:

  • The type and quantity of products ordered.
  • Printing and production requirements.
  • Courier availability and delivery location.
  • Busy periods, public holidays or unforeseen delays.

We aim to process and dispatch orders as quickly as possible. If we anticipate a significant delay with your order, we will endeavour to contact you with an update.

Please note that delivery estimates are provided as a guide and are not guaranteed.

Delivery Charges

Shipping costs are calculated based on the contents of your order.

As our products vary in size, weight and packaging requirements, delivery charges may differ depending on:

  • The number of products ordered.
  • The overall weight and dimensions of your order.
  • The delivery destination.
  • The courier service required.

The applicable delivery charge will be displayed at checkout before you complete your purchase.

For larger or bulk orders, additional shipping charges may apply where necessary.

Delivery Address

We can deliver to an address of your choice, which does not need to be the same as your billing address. For example, you may prefer to have your order delivered to your workplace.

Please ensure that all delivery details are correct when placing your order, as incorrect or incomplete addresses may result in delays or additional delivery charges.

Delivery Issues

We take great care to ensure that all orders are printed, packaged and dispatched to a high standard.

If your order arrives damaged, is incomplete or has not arrived within the expected delivery time frame, please contact us as soon as possible so we can investigate and assist.

Where possible, please provide photographs of any damaged products or packaging to help us resolve the issue.

Your statutory consumer rights remain unaffected by this policy.

Returns & Refunds

As we operate a print-on-demand service, all products are printed and made to order specifically for each customer.

Due to the personalised and made-to-order nature of our products, we do not accept returns or offer refunds for change of mind, incorrect orders or customer-supplied design or artwork errors.

Returns and refunds are only considered in cases where goods have been damaged during transit.

If your order arrives damaged, please contact us within 7 days of receiving your delivery. To help us assess the issue, please provide clear photographs of the damaged product and its packaging.

Once the damage has been reviewed and confirmed, we will arrange an appropriate resolution, which may include a replacement or refund.

Please do not return any goods without prior approval from our team.

Please note: This policy does not affect your statutory rights under applicable Irish and EU consumer protection legislation.

FAQ

Is there a charge for delivery?

All fees in respect of shipping and handling will be charged at the time of ordering. Payment will be deducted together with the price of the product.
Delivery to anywhere in Ireland costs €9.95 no matter how many products you purchase.

What if my order arrives damaged?

In the unlikely event that your order arrives in an unsuitable condition, do not sign for them and please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible. 

Can I order from ImpactoPrint and collect from the shop?

Yes, you are welcome to order from our website and collect in person from our premises.

How can I change or cancel an order?

If you wish to change or cancel an order contact us on 074 917 7678 between 9:30am and 5:30pm Monday to Friday.
If goods are printed and finished or in transit goods cannot be changed or cancelled.

Privacy Policy

Data Policy

ImpactoPrint has developed this Data Policy in order to demonstrate our firm commitment to the privacy of your data. We are committed to safeguarding your data whilst ensuring you get the best out of our website. If you have any special requests concerning your personal information or any queries with regard to our privacy practices, please contact us by e-mail, info@Impactoprint.ie with GDPR in the subject header. In this Data Policy, we also refer to personal data as “data”, “information” or “personal information”. We are not responsible for the privacy or data procedures of any website which you may use as a result of using this website, either using a link provided by us or otherwise.

Information Collected and its Use

The information we collect on our website helps us with your enquiry. We collect this information in order that our services can be offered as effectively as possible and so that we can fulfil our agreement with you. 

We may use information that you provide:

– To enter your details into our database and to enable us to administer our services;

–  For assessment and analysis (e.g. market, client and service analysis) to enable us to review, develop and improve the services we offer and to enable us to provide you and other clients with relevant information about our services;

–  To enable communication between you and other users if provided for by the website.

We may keep you informed of such products and services that we think you may be interested in, using the following methods:

– E-mail

– Telephone

– SMS text message and other electronic messages, such as picture messaging

– Post

– Other ways as communicated through the website

– Security

All of communication meets GDPR guidelines and have either an opt out or contact details where you can update your preferences.

Whilst we use all reasonable measures to ensure security of data we cannot guarantee against the misuse of computer equipment by hackers or any other disruptive third parties. You accept the inherent risks involved and you will not hold us responsible for any security breaches unless they are due to our wilful default or negligence.

Disclosures

With the exception of certain uses set out in this Privacy Policy, we will not disclose any information we keep about you to any third parties unless required to do so by the police or any regulatory or government authority to provide your information and/or information concerning your use of this website. Furthermore, we will disclose your information and/or details of your use of this website if it is required by law or requested by a third party during the course of an action for the infringement of their rights which we reasonably believe to arise from your use of this website.

Secure Storage

Within our organisation, we used paid services to store all of your information. These applications include Dropbox for Business, Google Suite Apps, Own Cloud.

Cookies

Cookies are strings of information which we may from time to time transfer to the browser on your computer’s hard disk to enable us to remember who you are when you return to the website. In addition, we use cookies to provide us with access to anonymised, aggregated statistics and analytics of our visitors using the Google Analytics platform and other Google Analytics services including Google Analytics Demographics and Interest Reporting, Remarketing. We may use cookies to enhance your enjoyment of our website and to improve our service to you. If you wish you can usually adjust your browser so that your computer does not accept cookies. Please note you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. Alternatively you may install the Google Analytics Opt-out Browser Add-on. If you do this you will still be able to access our website but this may limit some of the functionality available to you. How you adjust your web browser will depend on which internet browser programme your computer uses.

Cookies do not contain information such as your home address, telephone number or credit card details and we will not disclose the content of cookies to any third parties.

Change to Privacy Policy

We may change the privacy policy from time to time and the amended policy will be posted on the website immediately.

Terms & Conditions

Website Terms of Use

Agreement between the User and ImpactoPrint. Our Website is comprised of various Web pages operated by us. Our Website is offered to you conditioned on your acceptance without modification of the te rms, conditions, and notices contained herein. Your use of our Website constitutes your agreement to all such terms, conditions, and notices.

Modification of These Terms of Use

We reserve the right to change the terms, conditions, and notices under which our Website is offered, including but not limited to the charges associated with the use of our Website.

Links to Third Party Sites

Our Website may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under our control and we are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. We are not responsible for webcasting or any other form of transmission received from any Linked Site. We provide these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site or any association with its operators.

No Unlawful or Prohibited Use

As a condition of your use of our Website, you warrant to us that you will not use our Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use our Website in any manner which could damage, disable, overburden, or impair our Website or interfere with any other party’s use and enjoyment of our Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through our Website.

Use of Communication Services

Our Website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

• Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
• Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
• Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights there to or have received all necessary consents.
• Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
• Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
• Conduct or forward surveys, contests, pyramid schemes or chain letters.
• Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
• Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
• Restrict or inhibit any other user from using and enjoying the Communication Services.
• Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
• Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
• Violate any applicable laws or regulations.
• We have no obligation to monitor the Communication Services. However, we reserve the right to review materials posted to a Communication Service and to remove any materials at our sole discretion. We reserve the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at our sole discretion. We do not control or endorse the content, messages or information found in any Communication Service and, therefore, we specifically disclaim any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not our authorised spokespersons, and their views do not necessarily reflect those of the Business. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

Materials Provided to Us or Posted at Any Business Website

We do not claim ownership of the materials you provide to us (including feedback and suggestions) or post, upload, input or submit to any of our Websites or their associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting us, our affiliated companies and necessary sub licensees permission to use your Submission in connection with the operation of our Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. We are under no obligation to post or use any Submission you may provide and may remove any Submission at any time at our sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

You may view or download for caching purposes only, and print pages from the Website, provided that:
a) You must not reproduce duplicate, copy, sell, resell, visit or otherwise exploit our Website or material on our Website for a commercial purpose, without our express written consent.
b) You must not republish material from this Website (including republication on another website) reproduce or store material from this Website in any public or private electronic retrieval system. (Though we encourage fair use for academic/non-commercial purposes with appropriate attribution).

Liability Disclaimer

The information, software, products, and services included in or available through our Website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. The Business and/or its suppliers may make improvements and/or changes to our Website at any time. Advice received via our website should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation. We and/or our suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on our website for any purpose.

To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. We and/or our suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement to the maximum extent permitted by applicable law, in no event shall we and/or our suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or
performance of our website, with the delay or inability to use our website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through our website, or otherwise arising out of the use of our website, whether based on contract, tort, negligence, strict liability or otherwise, even if we or any of our suppliers have been advised of the possibility of damages.

Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of our website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using our website.

Termination/Access Restriction

The Business reserves the right, in its sole discretion, to terminate your access to the Business Website and the related services or any portion thereof at any time, without notice.

General

To the maximum extent permitted by law, this agreement is governed by the laws of the Republic of Ireland and you hereby consent to the exclusive jurisdiction and venue of courts in all disputes arising out of or relating to the use of our Website. Use of our Website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Business as a result of this agreement or use of our Website. Our performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of our Website or information provided to or gathered by us with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

We own the intellectual property rights in, and material on, the Website, unless stated otherwise. Such rights include, but are not limited to, registered and unregistered trademarks and copyright-protected works. This Website may contain technical or general inaccuracies and typographical errors. We reserve the right to update or change information on this Website without notice. We may also make changes and/or improvements to its products described in this Website at any time without notice.

If you have any queries on our Terms and Conditions, please contact us.